As a Workplace Rehabilitation Consultant, your role will be assisting injured workers return to work with their original employer. To do this you will be required to assess the workplace, attend case conferences and liaise with all relevant stakeholders (e.g. doctors, employers, insurers and injured workers) of the process.
You will typically meet with up to three groups of stakeholders per day which may include the worker, the employer representative and the treating doctor. You will complete assessments such as, but not limited to:
Your focus will be on understanding the worker’s injury, workplace environment, prognosis and treatment plan, to assist in developing a graded return to work plan.
Reports are a service requirement and are fundamental to ensure that communication across all stakeholders remains clear and consistent. Setting time aside to complete them in a timely manner is important. Some consultants set blocks of time during the day for report writing or have a dedicated report writing day each week.
On a daily basis you will liaise with a number of stakeholders whether it be face to face, via phone or email. You will be communicating with clients, insurance agents and case managers, treating doctors, employers and treatment providers.
Most likely you will be working towards meeting key performance indicators (KPIs), such as:
Like many roles there will be an element of administrative work, in particular letter writing, reports and billing.