Although all workplace rehabilitation providers are different, the generic roles below (titles may vary) can be found in most providers:
A workplace rehabilitation consultant assists injured / ill individuals return to work with their pre-injury employer. The role includes identification of suitable return to work duties via worksite assessment, ensuring these are medically appropriate via liaison with treaters and progressing the individuals’ return to work through regular reviews, communication and collaboration with key stakeholders. Consultants may also undertake activity of daily living assessments and functional capacity evaluations.
These roles aim to return
persons with an injury or illness to work with a new employer. This is achieved through the identification of suitable employment options and the delivery of tailored programs that assist individuals to develop independent job seeking skills via coaching and skills training. It may also involve supporting individuals to identify, apply, prepare and attend job interviews and to successfully secure employment that is medically suitable and sustainable.
Furthermore, these roles require skills in vocational assessment counselling to identifying transferable skills etc and to help motivate workers towards attaining new skills and eventually new employment.
The purpose of this role is to work with individuals referred by Centrelink to participate in Disability Employment Services Disability Management Services (DES-DMS). These services support job seekers with injury, ill health or disability to secure and maintain sustainable employment. Services include assisting with work readiness, job skills training, identification and access of employment opportunities, negotiating employment outcomes and supporting a sustained return to the workforce.
A senior consultant role within one of our ARPA member organisations usually represents the beginning of either a leadership or technical expert pathway. Whilst continuing to manage an active caseload, the role usually involves commencing the support and mentoring of team members. Additional responsibilities may include being a subject matter expert for a key account or jurisdiction and undertaking case quality assurance activities.
Team leaders within our ARPA member organisations are usually responsible for mentoring, coaching and supervising a team of consultants to support their achievement of service delivery, customer service and minimum billable thresholds. They usually oversee recruitment, induction, learning and development and the performance needs of the team, whilst managing a personal caseload of files.
Some of our larger ARPA member organisations may have branch manager positions that are responsible for the effective operation of all aspects of a branch, from business development to financial performance. They lead and have direct responsibility for a team of consultants undertaking duties similar to those outlined above for team leaders and work alongside other leaders in the branch to achieve the branch budget and to create a culture of high performance.
Some of our larger ARPA member organisations may have regional manager positions that are responsible for a state or selected geographic region. Their role involves working with leaders across the state / region to deliver to budgeted profit and loss performance, through mentoring and coaching, as well as driving business development, customer growth and new service opportunities.